I signed up to watch Bigpond movies on the smart TV I had in the lounge. Mostly we finish watching the movies in the lounge, but sometimes want to continue watching the movies on our bedroom TV. Found out through Telstra that we cannot do that.
Then we thought we will use laptop to order so that we can take the laptop from lounge to bedroom. Found out through Telstra that we cannot do that as HDMI connection to TV from pc may or may not work.
Then we thought we will use the big monitor hooked up to our desktop PC to watch it the study. Found out that if I order through that PC, I cannot logon to watch on my laptop in my bedroom.
I soon realized we are going backwards in 21st century than making progress.
Here is why.
I have dvd players both in my lounge and in my bedroom. My laptop and my PC have dvd drives. Renting the dvd makes it so easy and convenient to watch the movies wherever I want. Pop it in the player or the dvd drive, and off you go!
Now you please tell me when we are saying we are making great progress in 21st century, are we really? We should be able to continue doing what we were doing with dvds of 20th century, and get to do more like instantly watch the movies, than to wait for few days for the dvds to arrive like in 20th century. This common sense tells us progress builds on what we already have to improve it further in many different ways for access and ease of use.
To know that we have not made progress, and, to know that Telstra is yet to find a common sense approach, it took few hours of trial and error attempts of signing in and out of devices, making compatibility checks and making calls to Telstra. To top it, to find a suitable support contact number from the website took a great deal of effort. All other modes were easy to find, except the phone mode!
Can Telstra bring back the common sense to provide a common sense service?
Automated reply from Telstra: Your complaint has been received Thank you for contacting us. Please make a note of your reference number SR 1-716070917898, and look out for your confirmation email. We’ll be in touch within five business days to either resolve your complaint, or to set out our action plan to try and reach a resolution.
PS: I was told by Telstra that licensing the content on multiple devices are at the core of this issue. I am not sure whether this applies to other providers too or not!