C-quadrant and RT11

While you wait for that to happen, here are the quotes from the last three behavioral traits of the Relationship trust that I am hinting as the cornerstone to a vibrant C-quadrant.

RT11: Listen First – develop perspectives


“If there is any great secret of success in life, it lies in the ability to put yourself in the other person’s place and to see things from his point of view-as well as your own.” – Henry Ford

“We have all heard the criticism “he talks too much.” When was the last time you heard someone criticized for listening too much? – Norm Augustine, Former Chairman, Lockheed Martin

“Leadership has less to do with walking in front and leading the way than it does with listening to the needs of the people of the company and meeting them.” – Charles M Cawley, Chairman and CEO, MBNA America

“ I have found that the two best qualities a CEO can have are the ability to listen and to assume the best motives in others.” – Jack M Greenberg, Chairman and CEO, McDonald

RT12: keep commitments – walk that talk


“Stand up for what’s right, in small matters and large ones, and always do what you promise” – Reuben Mark, Chairman and CEO, Colgate-Palmolive

“It’s a leader’s responsibility to demonstrate what it means to keep your word and earn a reputation for trustworthiness.” – Hank Paulson, Chairman and CEO, Goldman Sachs

“Always deliver what you say you will. Never make a promise that you can’t follow through on. The way you really build trust, in a sense, is through crucibles. You have two show that you will do your part, even if it is difficult.” – Dennis Ross, Former US Ambassador

“There are three signs of a hypocrite: when he speaks he speaks lies, when he makes a promise he breaks it, and when is trusted he betrays his trust.” – Muhammad

RT13: Extend Trust – embrace and open avenues of trust


“Trust men and they will be true to you; treat them greatly and they will show themselves great.” – Ralph Waldo Emerson

“Leadership without mutual trust is a contradiction in terms” – Warren Bennis, Author of On Becoming a Leader

“Companies should trust people to work at home more. Commuting kills so much time and energy that could be spent creating.” – Sir Richard Branson, Founder and Chairman, The Virgin Group