Here are the quotes from the next FOUR behavioral trusts that affect the relationship trust from the standpoint of learning.
RT7: Get Better – be a life-long learner
“The illiterate of the 21st century will not be those who cannot read and write but those who cannot learn, unlearn, and relearn” Alvin Toffler
“One of the reasons people stop learning is that they become less and less willing to risk failure” – John Gardner, Author of Excellence and Self-Renewal
“Anyone who stops learning is old, whether this happens at twenty or eighty. Anyone who keeps on learning not only remains young, but becomes constantly more valuable regardless of physical capacity.” – Harvey Ullman
“You learn nothing from your successes except to think too much of yourself. It is from failure that all growth comes, provided you can recognize it, admit it, learn from it, rise above it, and they try again.” – Dee Hock, Founder & Former CEO, Visa International
RT8: Confront Reality – take realistic approach towards anything and all things
“The first responsibility of a leader is to define reality” – Max DePree, Chairman and CEO, Herman Miller
“Leaders need to be more candid with those they purport to lead. Sharing good news is easy. When it comes to the more troublesome negative news, be candid and take responsibility. Don’t withtold unpleasant possibilities and don’t pass off bad news to subordinates to deliver. Level with employees about problems in a timely fashion.” – Jon Huntsman, Chairman, Hunts Chemical
RT9: Clarify Expectations – a skill that promotes active listening
“Almost all conflict is a result of violated expectations” – Blain Lee, Author of The Power Principle
RT10: Practice Accountability – an art thou shall not forget
“All power is a trust; and we are accountable for its exercise” – Benjamin Disraeli
“A good leader takes more than their fair share of the blame and gives more than their share of the credit” – Arnold Glasnow
“Get good people and expect them to perform. Terminate them quickly and fairly if you make the wrong choice.” – J Willard Marriott Jr., Chairman and CEO, Marriott International
In the next blog you will see the quotes from last three behavioral trusts Listening first, Keeping commitments and Extending trust appropriately.