Here are the rest of the quotes on core of credibility from the book ‘Speed of Trust’ by Stephen MR Covey. As you may recall, I covered Core One – Integrity in the my previous blog.
Core Two – intent – What’s your agenda?
“In law, a man is guilty when he violates the rights of another. In ethics, he’s guilty if he only thinks of doing so” – Immanuel Kant
“People just want to know that somebody knows, and cares” – Dennis P. LeStrange, Former Senior VP, IKON Office solutions
“The only thing worse than a coach or a CEO who doesn’t care about his people is one who pretends to care. People can spot a phony every time. They know he doesn’t care about them, and worse, his act insults their intelligence” – Jimmy Johnson, Former Coach, Dallas Cowboys and Miami Dolphins
“Having spent many years trying to define the essentials of trust, I arrived at the position that if two people could say two things to each other and mean them, then there was the basis for real trust. The two things were “I mean you no harm” and “I seek your greatest good.” – Jim Meehan, British psychologist and poet
“I feel that you have to be with your employees through all the difficulties, That you have to be interested in them personally. I want them to know that southwest will always be there for them” – Herb Kelleher, Chairman, Southwest Airlines
“I think every group company has got to have…a partnership relationship, really, with their employees. You have got to work in their best interest…and eventually it will come back to the company.” – Sam Walton, Founder, Wal-mart and Sam’s Club
“The measure of your life will not be in what you accumulate, but in what you give away.” Dr. Wayne Dyer, Author, The power of Intention”
Core three – Capabilities – Are you relevant
“People of capability inspire us” – Samaveda (a sacred Hindu Text)
“Left unattended, knowledge and skill, like all assets, depreciate in value surprisingly quickly” – David Maister, Business author and consultant
“True happiness involves the full use of one’s power and talents” – John Gardner, Author of Excellence and Self-renewal
“I am still learning. That is an important mark of a group leader…to know you don’t know, and never will” – Anne Mulcahy, Chairman and CEO, Xerox
“Leaders come in many forms, with many styles and diverse qualities. There are quiet leaders and leaders one can hear in the next county. Some find stand in eloquence, some in judgment, some in courage” – John Gardner, Author of Excellence and Self-renewal
“If you don’t like change, you are going to like the irrelevance in even less.” – General Eric Shinseki, US Army Chief of Staff
“The complacent company is a dead company. Success today requires the agility and drive to constantly rethink, reinvigorate, react, and Reinvent.” – Bill Gates, Chairman, Microsoft
“I am always learning and working at the margin of my ignorance” – Harvey Golub, Chairman of Campbell Soup and Former CEO of American Express
“It is a terrible thing to look over your shoulder when you’re trying to lead and find nobody there” – Franklin Delano Roosevelt
“The people you lead want to know where they are going” – Christopher Galvin, Chairman and CEO, Motorala
Core Four – Results, what’s your track record
“You can’t create a high trust culture unless and people perform” – Craig Weatherup, Former CEO, PepsiCO
“It’s no use saying we are doing our best. We have got to succeed in doing what is
necessary” – Winston Churchill