My attempts to get quotes from Stephen MR Covey’s book is to highlight that Circle of Learning also embeds certain characteristics of Circle of Trust. The circle of trust with ABCD quadrants become vibrant with many types of trust. While A-quadrant can become vibrant with Self-Trust, we have seen that other quadrants need outer levels of trust factors extending beyond Self-Trust.
You have seen me quoting on Self-Trust and Relationship Trust. The societal trust is essential to make the D-quadrant vibrant. The B-quadrant seeks help from Organizational Trust to help other quadrants to resonate with each other. I will attempt to glean quotes from several sections of the book to give you a sense of completeness in understanding Circle of Trust as a starting point for a wonderful journey of learning to demystify the world and the systems that are making the world function as we see it.
Circle of Learning intersects with Circle of Trust. Some quotes out of the book Speed of Trust and Circle of Innovation by a book by Tom Peters are worth reading. I hope to take you to new frontiers in learning through COL while viewing, examining and analyzing it from the perspectives of Montessori, Kuman, Enopi and other relevant and current learning methods.
Stephen MR Covey elaborates the Relationship Trust in terms of 13 behavioral trusts in his book ‘speed of trust’. I love the quotes he has used to highlight these trust factors. This blogpost and the subsequent few will cover the quotes from his book with my takes.
RT1: Talk straight – relevance of this is timeless
“The people whom I have trouble dealing with…are people who tend to not give full information. They purposefully leave out certain part of the story –they distort facts” – Shelley Lazarus, Chairman & CEO, Ogilvy & Mather
“What we say is true and forthcoming – not just technically correct” – Dell Inc’s Code of Conduct
“What upsets me is not that you lied to me, but that I can no longer believe you” –Friedrich Nietzche (1844 – 1900), German Philosopher
RT2: Demonstrate respect – a backbone of a civil society
“You can judge a person’s character by the way he treats people who can’t help him or hurt him” – Anonymous
What great religions say
Christianity –do unto others as you would have them do unto you
Judaism –what you hate, do not do to anyone
Islam-no one of you is a believer until he loves for his brother what he loves for himself
Hinduism – do nothing to thy neighbor which thou wouldst not have him do to thee
Buddhism – hurt not others with that which pains thyself
Sikhism –treat others you would be treated yourself
Confucianism – what you do not want done for your self do not do to others
Aristotle – we should behave to our friends as we wish our friends to behave to us
Plato: may I do to others as I would that they should do unto me
“I try to treat people as human beings… if they know you care, it brings out the best in them” – Sir Richard Branson, Founder and Chairman, The Virgin Group
“The end result of kindness is that it draws people to you” – Anita Roddick, Founder and CEO, The Body Shop
“What creates trust, in the end, is the leader’s manifest respect for the followers” – James O’Toole, Author of Leading Change
RT3: Create transparency – do not muddy the flow
“For some people, becoming a leader can be a real power trip. They relish the feeling of control over both people and information. And so they keep secrets, reveal little of their thinking about people and their performance, and hoard what they know about the business and its future. This kind of behavior certainly establishes the leader as boss, but it drains trust right out of a team. – Jack Welch
“Try to be transparent, clear and truthful. Even when it is difficult, and above all when it is difficult” – Jean-Cyril Spinetta, Chairman and CEO, Air France
“Strong reputations result when companies are transparent in the way they conduct their affairs.” – Charles Fombrun, Author of Reputation “We adopted a philosophy that we would not hide anything, not any of our problems, from the employees.” – Rollin King, Founder, Southwest Airlines