Here are the quotes from the next three behavioral trusts inherent in the C-quadrant learning that affect the relationship trust from the standpoint of being accountable.
RT4: Right Wrongs – be accountable
“To know what is right and not to do it is the worst cowardice” – Confucius
“Watergate wasn’t so much a burglary as it was the failure to recognize mistakes, to take responsibility for them, and to apologize accordingly” – Jon Huntsman, Chairman, Huntsman Chemical
RT5: Show loyalty – give credit where it is due and when it is due
“It’s been my experience that the people who gain trust, loyalty, excitement, and energy fast are the ones who pass on the credit to the people who have really done the work. A leader doesn’t need any credit…he’s getting more credit than he deserves anyway.” – Robert Townsend, Former CEO, Avis
“Leaders also establish trust by giving credit where credit is due. They never score off their own people by stealing an idea and claiming it as their own.” – Jack Welch
“You can accomplish anything in life provided you don’t mind who gets the credit.” – Harry S Truman, Former US President
“To retain those who are present, be loyal to those who are absent” – Stephen R Covey
RT6: Deliver Results – my word is my bond
“Future leaders will be less concerned with saying what they will deliver and more concerned with delivering what they have said they would” – Dave Ulrich, Business Author and Professor
“We judge ourselves by what we feel capable of doing, while others judge us by what we have already done.” – Henry Wadsworth Longfellow
“I don’t think you have a full trusting relationship until you are actually at the point that you deliver success repeatedly. When one of my major suppliers says we want to have a trusting relationship, I think, “I don’t trust you. I am not going to trust you until you repeatedly deliver success to me.” – Peter Lowe, IT Director, Home Office, UK
“The first thing you do is deliver statistics – results. If you don’t have mission-critical systems up and nothing else happens, you don’t get to vote.” – JP Rangaswamy, Global CIO, Dresdner Kleinwort Wasserstein
The next blog will cover Getting better, Confronting reality, Clarifying expectations and Practicing accountability.